Effective Date: 1st August 2021
Last updated: 4 November 2026
Website: https://physiomsk.com
Data controller: Stephen Bunting, trading as PhysioMSK (contact@physiomsk.com)
1. Introduction
Welcome to PhysioMSK (“we”, “our”, or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit physiomsk.com or interact with our related media, including our YouTube channel “PhysioMSK – Expert Musculoskeletal Advice”.
By using this Website you acknowledge that you have read this Privacy Policy.
2. Information We Collect
We collect only the information necessary to provide and improve our services. This may include:
A. Information you provide voluntarily
- Your name and email address (if you contact us or subscribe to the newsletter)
- Any information you include in messages, comments, or feedback forms
Messages sent through the contact form are stored on this website and emailed to us. We keep them only as long as needed to reply and for a reasonable period afterwards.
Newsletter signups are processed by MailerLite, our email service provider, which stores your name and email address and sends our emails on our behalf. You can unsubscribe at any time using the link in any email. See MailerLite’s privacy policy: https://www.mailerlite.com/legal/privacy-policy
B. Automatically collected information
When you visit our Website, certain data may be collected automatically, including:
- IP address
- Browser type and version
- Device information
- Pages visited and referral source
- Cookies or similar technologies (see Section 6)
C. Aggregated statistics
We may see aggregated statistics about visits to this website from tools such as Google Search Console, and about video views from YouTube. These do not identify you personally.
3. How We Use Your Information
We may use your information to:
- Respond to your questions or messages
- Improve our Website and content, and understand which topics are most useful (using aggregated statistics)
- Manage subscriptions and send newsletter emails (if you have subscribed)
- Keep the website secure
- Comply with legal obligations
We do not sell, rent, or trade your personal data to third parties.
4. Legal Basis for Processing (UK GDPR)
If you are located in the UK or EU, we process your personal information under one or more of the following lawful bases:
- Consent: when you voluntarily provide information (for example, a newsletter signup).
- Legitimate interests: to run and secure the Website and respond to enquiries.
- Legal obligation: when required to comply with law or regulation.
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described here or as required by law. Newsletter details are kept until you unsubscribe. You may request deletion of your personal information at any time (see Section 9).
6. Cookies and Tracking Technologies
This website does not use analytics, advertising or tracking cookies of its own.
Some articles include embedded videos from YouTube. We use YouTube’s privacy-enhanced mode, which means YouTube does not store information about you through these embeds unless you choose to play a video. If you play a video, YouTube (owned by Google) may set cookies or collect data in line with its own policy: https://policies.google.com/privacy
Our newsletter signup page uses a form provided by MailerLite. It may use Google reCAPTCHA to prevent spam, which is subject to Google’s privacy policy and terms.
Some pages contain affiliate links to retailers such as Amazon. If you follow one of these links, the retailer may set cookies on your device under its own privacy and cookie policy. We do not control these cookies.
Our online shop pages may set essential cookies if you add an item to a basket. These are needed for the shop to work.
You can block or delete cookies in your browser settings, but some features may not work properly.
7. Third-Party Links and Services
Our Website may contain links to external websites, including YouTube and other healthcare-related resources. Some links on this site are affiliate links; please see our Affiliate Disclosure. We are not responsible for the privacy practices or content of third-party sites, so please review their privacy policies before providing any personal data.
8. Data Security
We use reasonable technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access. However, no internet-based system is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your location, you may have the right to:
- Access a copy of your personal information
- Request correction or deletion of your data
- Withdraw consent (where applicable), for example by unsubscribing from the newsletter
- Object to processing or request restriction
- Lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk
To exercise these rights, contact us at contact@physiomsk.com.
10. International Transfers
Your information may be transferred to and stored on servers outside your home country (for example, by the email, video and website services we use). Where this happens, we rely on appropriate safeguards consistent with UK GDPR.
11. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this Website, with the last updated date shown at the top.
12. Contact Us
For any privacy-related questions or concerns, please contact us at contact@physiomsk.com or via https://physiomsk.com/contact